PALO ALTO, Calif., Oct. 20, 2020 /PRNewswire/ — Regalix, a worldwide chief in Income Operations and Gross sales Enablement, in the present day introduced the provision of 24/7 on-demand buyer assist brokers for e-commerce and retails companies as they begin to put together for the busy upcoming vacation season and past.
With a confirmed framework, course of and monitor report of offering well timed and unparalleled buyer assist to F500 enterprises leading to a CSAT of 95%+, Regalix’s Versatile Buyer Assist options leverages a nearly distributed expertise pool of brokers which might be fluent in over eighteen languages, which suggests no language barrier or cultural variations when speaking to customers.
Utilizing best-in-class omnichannel communication applied sciences, buyer assist brokers can be found across the clock 24/7, throughout a number of time zones to deal with first response queries, technical assist, grievance resolutions and extra, delivering prime quality buyer assist and care to customers from the primary contact.
“A number of F500 and high-growth corporations have been outsourcing their income operations program to Regalix for a few years”, stated Vikas Sharan, CEO of Regalix. “Our Versatile CS resolution will present corporations the well timed seasonal assist wanted to speed up income at scale by leveraging our nearly distributed workforce of CS brokers mixed with our confirmed RevOps framework that delivers profitable outcomes throughout your entire CX journey.”
The launch of Regalix’s Versatile Buyer Assist Brokers is well timed as many e-commerce and retail companies are making ready to scale their CS groups for the upcoming vacation season. With COVID-19 forcing many retailers to furlough or lay off their inner CS groups, Regalix offers an economical, versatile and scalable CS resolution primarily based on what companies require. As soon as the seasonal spikes finish, throughout enterprise as ordinary instances, enterprise house owners also can have peace of thoughts figuring out that Regalix’s Versatile Buyer Assist options can scale as wanted to maintain up with demand in 2021.
To be taught extra about Regalix’s Versatile Buyer Assist options, go to: https://www.regalix.com/flexible-customer-support
Regalix is a worldwide chief in gross sales enablement and income operations. Regalix’s award-winning gross sales enablement platform – Nytro.ai, is a subsequent technology resolution powered by AI that features built-in content material administration, digital coaching and onboarding, guided promoting and prospect engagement, digital occasions and deep analytics. Regalix’s Income Operations capabilities offers highly effective options for end-to-end buyer lifecycle administration together with buyer success, buyer onboarding, inside gross sales, and digital advertising and marketing. Regalix works with a whole bunch of corporations around the globe together with Google, Amazon, Dell, VMware, SAP, Fb, Doordash and lots of others. Regalix is headquartered in Palo Alto with workplaces throughout the U.S., Australia and India, and delivers options in 18 languages.