CM.com, a worldwide conversational commerce supplier, has reached settlement to accumulate e-commerce customer support supplier RobinHQ.com. The client contact software program of RobinHQ.com is a brand new addition to CM.com’s suite of cell first conversational commerce options.
Quick-growing RobinHQ.com, which made it to the Deloitte Know-how Quick 50 in 2018 and 2019, presently serves greater than 100 medium-sized and enormous e-commerce corporations within the Benelux. Its SaaS-based excessive margin enterprise generated a recurring income of roughly €2 million in 2019. Dutch-based RobinHQ.com was based in 2011 and has a staff of 20 FTE that may be a part of CM.com.
Jeroen van Glabbeek, CEO of CM.com: “RobinHQ.com presents us further excessive worth functionalities for buyer contact centres in addition to an prolonged buyer base for enhanced up and cross-selling alternatives.”
Patrick Speijers, CEO of RobinHQ.com: “Combining CM.com’s Conversational Commerce options with our software program, creates a extremely aggressive customer support SaaS product for any buyer that sells on-line. As well as, the size and worldwide footprint of CM.com present the help we have to notice and speed up our worldwide development ambitions.”
The acquisition enhances CM.com’s Cell Service Cloud answer for buyer contact centres. The worldwide contact centre software program market is predicted to succeed in $72.3 billion by 2027, rising at a CAGR of roughly 20%.
Our prospects throughout the globe have already got entry to numerous in-house developed software program instruments, together with the superior AI Chatbot software program instruments CM.com added earlier this yr by way of the acquisition of CX Firm. We’ll enrich this suite of instruments with the contact software program of RobinHQ.com. This consists of state-of-the artwork skill-based routing, automated tagging, stay chat, and co-browsing potentialities to optimize buyer journeys.
The founders of RobinHQ.com will stay with the corporate and are absolutely dedicated to execute the worldwide development technique. To specific their long-term dedication the acquisition is paid by way of a mixture of money and shares. For this function, CM.com will concern €1.5 million in unusual shares at closing.